Refund policy

Returns ('Dry' Non-Perishable Goods only)

Under the UK Consumer Rights Act 2015 you have the right to a cooling-off period of 30 days when you shop online. In this period you can withdraw from the contract and return your purchases to the seller.  However, perishable goods, such as meat, or other fresh food products, are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 30-day thresholds.

If you wish to return any 'Dry' non-perishable products, please email us at info@gjhonour.com with your Order Number.  Returns must be made at your own cost.  We can only accept the return of 'Dry' non-perishable products - we cannot accept returns of any fresh or frozen products.  Returns must be received in their original condition.

 

Damaged Products

If any of your products are damaged in any way upon receipt, please call us on 01483 772313 or email us at info@gjhonour.com.  Please send an image of the damaged product along with your Order Number and an explanation of the problem.  If the products are faulty through no fault of your own, we will happily replace or refund the affected items.